Returns and refunds

Last updated 1 August 2026

Change of mind — 7 days

Unopened items in their original packaging may be returned within 7 days of delivery for a full refund of the goods. Return postage is yours unless the item was mis-described or faulty. Tell us first by emailing returns@redteamht.com so we can issue a return reference.

Faulty on arrival

Report faults within 7 days of delivery and we will replace the item or refund it in full, including delivery both ways, at your choice.

Warranty — 12 months on installed systems

Systems we install carry a twelve-month warranty covering equipment and labour. Parts bought over the counter carry the manufacturer's warranty, normally twelve months. For installed systems we attend site; for counter parts, bring the item in or send it to Ikeja. We repair, replace or refund at our discretion and cover return carriage on valid claims.

The warranty does not cover accidental or storm damage, lightning strike, power surges where no surge protection was fitted, tampering or unauthorised alteration of the installation, or consumable wear such as backup batteries after twelve months.

What we cannot take back

• Software, licence keys and remote-viewing subscriptions once issued
• Cable cut to length, and consumables where the seal is broken
• Equipment configured or programmed to your site specification, unless faulty
• Labour already carried out on site

How refunds are paid

Refunds go back to the original payment method. Card refunds reach your bank within 5–10 working days once we have issued them; bank-transfer refunds within 3 working days. We email you when the refund is issued.

If you are unhappy with the outcome

Reply to the email thread and ask for it to be escalated. A manager reviews escalated claims within 3 working days.